Privacy Policy
Introduction
Bush to Bay Holiday Stays is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, or communicate with us.
By using our website, you agree to this Privacy Policy.
This Privacy Policy applies only to information collected through our website and online services.
Information We Collect
We may collect personal information including:
• Name
• Phone number
• Email address
• Postal address
• Booking details
• Payment information
• Guest communications
• Identification information where required
• IP address and website usage data
Information may be collected through:
• Booking forms
• Enquiry forms
• Guest portal communications
• Email correspondence
• Phone calls
• Third-party booking platforms
• Cookies and analytics tools
If you contact us directly, we may also receive additional information you choose to provide, including attachments, enquiry details, or other communications.
How We Use Your Information
We use your information to:
• Process and manage bookings
• Communicate with guests
• Provide customer support
• Verify identity where required
• Prevent fraud or property damage
• Improve our website and services
• Send booking-related communications
• Send promotional or marketing communications where permitted by law
• Comply with legal obligations
Payment Information
Payments are processed securely through third-party payment providers.
Bush to Bay Holiday Stays does not store full credit card details directly.
Sharing Information
We may share information with trusted third parties where reasonably necessary to provide our services, including:
• Payment providers
• Booking platforms
• Property owners where relevant
• Cleaners and maintenance contractors
• Software and IT providers
• Insurers or authorities where legally required
We do not sell personal information.
Log Files
Like many websites, our website may collect standard internet log information including:
• IP addresses
• Browser type
• Internet service provider (ISP)
• Date and time stamps
• Referring and exit pages
• Website activity data
This information is used for website administration, analytics, security, and improving user experience.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Cookies may store visitor preferences and help customise website content based on browser type and usage patterns.
You may adjust your browser settings to disable cookies if preferred.
Security Cameras & Monitoring
Some properties may use exterior security cameras or noise monitoring devices for security and property protection purposes.
No monitoring devices are located inside private living, sleeping, or bathroom areas.
Data Storage & Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
While we take reasonable precautions, no method of electronic storage or transmission over the internet is completely secure.
Access & Correction
Under New Zealand privacy law, you may request access to or correction of your personal information.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites.
Bush to Bay Holiday Stays is not responsible for the privacy practices or content of those websites.
Children's Information
Bush to Bay Holiday Stays does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information through our website, please contact us and we will make reasonable efforts to remove the information.
Policy Updates
We may update this Privacy Policy from time to time.
Any updates will be published on this page.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Bush to Bay Holiday Stays